Returns & Exchanges
At Ywigs, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for items in their original, unworn condition with lace intact. If you are not happy with your order, we are committed to making it right through a seamless exchange or refund process.
Initiate Your Request
Contact our customer support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Receive Authorization
Once your request is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the dedicated return shipping address.
Pack and Ship
Securely package the item in its original packaging, ensuring all tags and lace are uncut, and ship the parcel back to us using a trackable shipping service.
Inspection and Refund
After we receive and inspect your item to ensure it meets our quality standards, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing